Why is my MetroNet service not working?
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Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
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What isn't working?
Please let us know what issue you are experiencing with MetroNet:
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In the last three months, how would you rate MetroNet?
3.11 out of 5 10,483 ratings
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Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (76%)
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Total Blackout (9%)
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Wi-fi (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
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Live Outage Map
The most recent MetroNet outage reports came from the following cities:Haslett, Indianapolis, Washington, D.C., Madison, Normal, Taylor, Raleigh, Battle Creek, Westland, Grand Rapids, Magnolia, Sterling Heights, Van Horn, Portage and Fishers.
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| City | Problem Type | Report Time |
|---|---|---|
 Haslett | Internet | |
| Indianapolis | Internet | |
| Washington, D.C. | Phone | |
| Madison | Internet | |
| Normal | Internet | |
| Taylor | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- M Eliz (@twokatmew) reported
@metronetfiber Please see full thread, 9 tweets. I've also tagged @MIAttyGen. I'll be filing a formal complaint ASAP.
- M Eliz (@twokatmew) reported
If @metronetfiber expects to keep me as customer, you will restore my 1yr, $65/mo (including tech fee) promo for 1GB service, and you'll upgrade my aging OMT, since you falsely claim ownership. BTW, I've noticed that since my last bill, you've increased your prices further. 9/9
- Aaron Huber (@huberaaron_) reported
@metronetfiber ETA as to when I can have an installer attempt to install for a 4th time after you told me the problem was fixed 3 times? I have had no internet for a month.. #TheNewMediacom @AOL do you have any dial up discs available? Better than no internet #StoneAge
- Zachary Hoover (@ohthisguyagain1) reported
So @metronetfiber , are we gonna get prorated for the time that our internet is down? And do we have a timeline for when this will be fixed?
- M Eliz (@twokatmew) reported
@metronetfiber expect to get more đ©from Metronet, since that's all you dish out lately. Vivian will call me on 7/2/21 to see how service is going. Unless drastic improvement, I expect to have to cancel service. Will continue to tweet my saga till I get satisfaction.
- M Eliz (@twokatmew) reported
@metronetfiber Supervisor Vivian got me to Repair line. Tech agrees fiber/OMT bad, yet mgt refused tech visit till I told tech I'll cancel service. You won't honor pricing quoted by 2 reps, then mgt refuses tech visit and OMT replace. "Cancel service," now tech visit on Thursday. This is đ©.
- Kyle Shear (@KyleShear) reported
Love it when your internet service provider has an outage for over 24 hours, then tells you best they can do is send a tech out on Tuesday to repair it.. think I'll just find a new provider if this is the service I get after only having it 2 weeks. @metronetfiber #ihaveoptions
- Nancy (@npboiler) reported
@metronetfiber lost TV service in Westfield again about 5 min ago and Internet has slowed. This comes after being without for most of yesterday too. What is going on?
- Jennifer Dobbs-Oates (@JenDobbsOates) reported
@metronetfiber - we've had no TV service for 4+ days. I've called customer service & they say they're working on it, but this is getting ridiculous. When is this going to be resolved?
- M Eliz (@twokatmew) reported
@metronetfiber Tech persisted when I told him I will cancel service. Mgt approved tech visit for Thursday. Thinks OMT could be an issue too, but say mgt will not replace OMT unless it's causing a problem. Vivian tells me she can see promotion I accepted but Metronet staff was in error 2/
- Wex (@olearylady) reported
@metronetfiber Yes thank you. It has returned.That said, there was no notification of it returning.Just attempting to power down and back up periodically.Surely you have the capabilities to keep customers updated.That is part if âserviceâ, no? Iâm going to consider shopping for alternatives.
- M Eliz (@twokatmew) reported
@metronetfiber Please read full thread that I'm still writing. Customer Svd bait and switch on pricing, saying Metronet owns my OMT (that I paid for) and must be returned to cancel service due to bait and switch price gouging.
- Sheena Wethington (@MrsSLW29) reported
Anyone else in Lexington having constant issues with their @metronetfiber internet??
- Jason Hatter (@vanye111) reported
@metronetfiber Our service is down,AGAIN. Cindy in your support queue was pleasant, but unable to get us back up. Fourth tech visit since install on April 29th. Two new fiber runs since install. Replacement ZTE. Unacceptable.
- Leanne Warren (@auntnene94) reported
@metronetfiber @npboiler Well here we go again....cable cutting in and out, channels freezing. I'm so done with cable! This service is ridiculous.
- Brian Gardner (@BrianGa09002924) reported
@metronetfiber what caused the outage? When will it be resolved? When itâs our turn for the rolling outages?
- Jessica Elliott (@Jessica3Elliott) reported
@metronetfiber Out of TV service again!! If you are not a TV provider you should state that. This has been a horrible experience
- M Eliz (@twokatmew) reported
@metronetfiber Livid customer here: LightSpeed customer purchased OMT and paid for installation. Metronet bought out LightSpeed a couple years ago. Service immediately was less than what I received with LightSpeed. The one time I called tech support, this IT engineer was told 1/
- M Eliz (@twokatmew) reported
@metronetfiber Talked to supervisor Vivian. I won't dispute ownership of my OMT if Metronet upgrades it. Vivian assured me OMT would be upgraded, and she sent me to Repair to schedule a tech visit. Tech was great, did testing and agrees fiber is an issue, but then mgt refused tech visit! 1/
- Zepar Barbetos (@ZeparBarbetos) reported
@metronetfiber any eta on service coming back online in midmichigan? Real hard to work from home with no internet. Even harder to relax after said work from home.
- âïž Shane Milton says #BlackLivesMatter âïž (@Jaxidian) reported
@metronetfiber Already did. Was told they can't get somebody out here until this evening.Not y'all's fault, but that still doesn't help me get my work done today. And the only window this evening the tech can get here conflicts with a monthly meeting I have. Just not a fun experience. :-(
- Scheâeâ (@windscherer) reported
A long weekend outage and now no #Reds game. @metronetfiber is on my đ©list.
- M Eliz (@twokatmew) reported
@metronetfiber by not quoting additional $10 tech fee. So Metronet won't honor pricing quoted by 2 Metronet reps. Vivian assured me OMT will be replaced. When Repair does remote testing and agrees latency is bad, connection is bad, but mgt says NO? We'll see what happens on Thursday, but I 3/
- Nicodemus (@Nicodemusj24) reported
@metronetfiber Iâve been told a few different things. I have been told that internet has been restored and mine should be back shortly. Iâve also been told that there is no eta on my service being reconnected. My frustration lies in poor communication, not even the outage.
- Wex (@olearylady) reported
@jon_wirth @metronetfiber Thatâs unfortunate. But they obviously do use social media and could update us that way. I really donât care how they do it, but the fact they didnât is a problem.
- happyâą (@HapppBE) reported
@metronetfiber big surprise, 3rd guy to come out tells us the same thing the last 2 guys did. "It's further down the line and we don't do work on that, just houses" it's been 3 weeks. Get someone who DOES work on it and fix the problem. It's legit ridiculous
- M Eliz (@twokatmew) reported
@metronetfiber Fee that covers my OMT that I purchased from LightSpeed, and that Metronet claims they own! It also covers home visits which your mgt refused till I said "cancel my service." 2 cust svc reps quoted me pricing that Metronet won't honor. đ© service, price gouging. Bait and switch.
- Amanda Michelle (@MissusDoubleA) reported
@metronetfiber Yes. Our internet download is immensely slow even after a reboot of the router. Itâs now moved to âmore than 5 minutesâ âŠand then back to âmore than 10 minutesâ
- Jessica Elliott (@Jessica3Elliott) reported
@metronetfiber Iâve been without TV service and the internet connection is spotty. This is extremely disappointing! Switched to your service and Iâm regretting the decision!!!
- Mike England (@IndyMikeEngland) reported
@Reds fans in Indy waiting on @metronetfiber to fix the @BallySportsIN channel. We Want Our Reds, please!
